As America’s trusted interstate mover, we want you to know your rights so that you’ll have a smooth, stress-free experience. Below, we cover the legalities of moving across state lines and tips for planning your move safely.
How Federal Moving Laws Protect You from Scams and Fraud
While federal regulations exist to protect consumers, moving fraud remains a serious issue, particularly for long-distance relocations. The Federal Motor Carrier Safety Administration (FMCSA) enforces rules to prevent unethical practices, but some companies still attempt to skirt the law. Knowing your rights under federal law can help you avoid these scams and ensure your move is handled professionally.
Federal Laws That Protect You Against Moving Fraud:
- All interstate movers must be FMCSA-registered and carry a USDOT number. If a company cannot provide this information, they are operating illegally.
- Movers must provide a written estimate and cannot charge more than 110% of a non-binding estimate at the time of delivery. Any attempt to increase charges beyond this limit violates federal regulations.
- Moving companies must deliver your shipment within a “reasonable dispatch” period. You may be entitled to compensation if your items are significantly delayed without cause.
- It is illegal for a moving company to withhold your belongings for additional payment beyond what was contractually agreed upon.
How to Ensure You’re Hiring a Legally Compliant Mover:
- Check the FMCSA mover registration database to verify licensing.
- Ensure the company provides you with the “Your Rights and Responsibilities When You Move” booklet—this is a legal requirement.
- Avoid companies that demand large cash deposits upfront or refuse to give a written contract.
- If something feels off, contact the FMCSA’s consumer protection hotline before signing any agreement.
Interstate Moving Estimates: How to Avoid Overcharges
Many families assume their initial moving quote is the final cost, only to receive unexpected fees on moving day. By law, moving companies must provide a written estimate, but it’s essential to understand the differences between pricing structures.
Types of Interstate Moving Estimates:
- Binding Estimate: Guarantees the total cost, regardless of weight fluctuations. This is best for financial predictability.
- Non-Binding Estimate: Subject to change based on the actual weight of your shipment. This could be good for smaller moves.
- Binding Not-to-Exceed Estimate: If your items weigh less than expected, you pay less; if they weigh more, you don’t pay extra. Ideal for larger family homes.
In addition to the basic moving fees, make a detailed, itemized breakdown of potential extra charges, such as packing fees, moving supplies or storage costs.
Understanding Federal Liability & Moving Insurance Laws
When hiring an interstate moving company, federal law mandates that movers provide two levels of liability coverage—but not all coverage options fully protect high-value items.
Your Legal Rights to Moving Insurance Under Federal Law:
- Released Value Protection (FREE, but Limited Coverage): Movers are legally required to offer $0.60 per pound per item, which is insufficient for high-value assets like antiques, designer furniture, or fine art.
- Full-Value Protection (FVP) (Paid Upgrade): Under FMCSA rules, movers must also offer an option for replacement, repair or reimbursement at market value. However, this coverage may exclude certain high-value items unless specifically listed in your contract.
- Third-Party Insurance Options: While not mandated by federal law, FMCSA allows you to purchase supplemental insurance from third-party providers.
It’s important to note that movers cannot mislead you into believing that released value protection is sufficient. A mover that doesn’t give you the option to purchase full-value protection is in violation of FMCSA regulations.
Delivery Windows & Your Rights Under Federal Law
One of the biggest concerns with long-distance moves is uncertainty around delivery times. Under FMCSA law, moving companies must provide a reasonable dispatch timeframe and cannot unreasonably delay delivery.
Federal Guidelines on Delivery Timeframes:
- Movers must provide a written estimated delivery window. If your contract states a specific timeframe, the company is legally obligated to adhere to it.
- If your shipment is significantly delayed, you may be entitled to compensation. While there are no set penalties for delays, many high-end movers offer a quality assurance guarantee.
- If your belongings become damaged due to excessive delays, you may have grounds for legal action. Always document arrival conditions and file a claim if necessary.
Even the most dedicated moving teams run into unforeseeable delays. Create a backup plan in the event you or your belongings arrive behind schedule.
What to Do If a Moving Company Violates Federal Moving Laws
Even when hiring a licensed mover, issues can still arise. If a company overcharges you, delivers late, damages items or refuses to release your belongings, you have legal options under FMCSA law.
Steps to Take if You Encounter a Moving Violation:
- Contact the Moving Company Directly: Federal law requires movers to acknowledge a complaint within 30 days and resolve disputes within 120 days.
- File a Claim with FMCSA: If the mover does not comply, report them through the FMCSA National Consumer Complaint Database.
- File a Complaint with the Better Business Bureau (BBB): While not legally binding, BBB complaints can influence a company’s reputation and response time.
- Consider Legal Action: If damages exceed $10,000 or a company has withheld your belongings, you may need to pursue legal action in small claims court or hire a moving dispute attorney.
Be sure to keep detailed records of your contract, payment receipts, emails and photos of any damages to strengthen your case in a dispute.
Moving Out of State? Trust Wheaton
When moving across the country, ensure you know your rights and partner with an experienced moving company that follows all federal regulations. Wheaton has been relocating families and companies for over a century. We’ve seen plenty of changes in the industry and have always been trailblazers who embrace the newest safety precautions and consumer protections. Connect with a Wheaton agent near you to learn more and begin planning your journey.
