Benefits for Wheaton Customers
“With Yembo’s technology, we’re providing our customers another tool for a smoother, more efficient moving experience,” said Mark Kirschner, CEO of Wheaton World Wide Moving. “Customer satisfaction is at the top of our priority list, and we’re excited to use the Yembo platform to create quick, accurate surveys to delight our customers.”
Families and individuals moving with Wheaton agents will now have the option to conduct video surveys of what they need moved at their convenience, rather than having to make appointments during business hours to show their relocation consultant in-person what will need to fit on the moving truck. Yembo’s AI will immediately process the video survey to generate an accurate inventory list.
How the Pre-Move Process Works
Customers who want to DIY the survey can record a walkthrough of their home, while those looking for guidance can connect with an agent via live video chat. Then, with Yembo’s instant processing capabilities, customers receive more timely accurate quotes, rather than having to wait days or weeks.
Aside from getting a quick estimate to help make their decision about choosing a mover, customers also receive a detailed visual inventory list, allowing for more transparency and better coordination on moving day.
Innovative Technology in the Moving Business
“AI technology is reshaping customer experiences across industries, and moving is no exception,” said Sid Mohan, co-founder and CEO of Yembo. “Today’s customers are looking for a stress-free moving process, and through our collaboration, Wheaton can offer its customers a streamlined pre-move experience.”
Wheaton will continue to strengthen its service offerings through technology such as Yembo’s platform, offering customers the most stress-free moving experience. The adoption of such a platform underscores the van line’s commitment to embracing innovative technology to enhance the moving process.
